Progress in IS

This book provides state-of-the-art descriptions of smart service innovations in the industry, supported by novel scientific approaches. It gathers findings and insights presented at the fourth Smart Services Summit, held in Zurich, Switzerland, in October 2021, which primarily focused on how smart services have enabled companies to adapt during and to the COVID-19 pandemic.
The book includes examples of remote and collaborative working that actively involve customers in service processes, requiring a change in mindset for more traditional firms. Moreover, it explores how services can be delivered faster and more affordable with the aid of new technologies and in collaboration with the customers, leading to new value propositions and business models and thus an evolution of smart services. Given its scope, the book offers an essential guide for practitioners andadvanced students alike.

This book presents up-to-date descriptions of smart services innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the fourth Smart Services Summit, held in Zurich in October 2022, which primarily focused on how smart services can promote sustainability.

Given its scope, the book represents an indispensable guide for practitioners and advanced students alike.

The emergence of Artificial Intelligence (AI) has had a tremendous impact on embedded and mobile systems. This book presents a diverse collection of papers that showcase cutting-edge research and practical applications of AI in this field. The peer-reviewed research articles stem from the First International Conference on Embedded and Mobile Systems (ICTA-EMOS), which was held on November 24^th – 25^th, 2022, in Arusha, Tanzania, East Africa. They demonstrate the breadth and depth of AI’s impact across various domains, exploring topics such as healthcare advances, transportation optimization, sustainable solutions, and business and process optimization.

This book gathers a selection of research papers that delve into the field of smart systems, covering a wide range of applications in transportation, agriculture, healthcare, energy management, and more. Emphasizing the fusion of intelligence and security, they reveal how advanced embedded and mobile systems are paving the way for a smarter and safer future. The book presents peer-reviewed research articles from the First International Conference on Embedded and Mobile Systems (ICTA-EMOS), which was held on November 24^th – 25^th, 2022, in Arusha, Tanzania. 

This book presents up-to-date descriptions of Smart Services Innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the fifth Smart Services Summit, held in Zurich in October 2023, which primarily focused on the ability of Smart Service Systems to support resilience and build sustainability.

As the evolution of Smart Services accelerates, new technologies can be leveraged to create new value propositions and business models that deliver tangible sustainability outcomes. This book addresses social, economic, and environmental aspects of sustainability in connection with new technologies and includes papers on how these technologies can help achieve resilience and sustainability. In this context, topics such as sustainability and resilience in supply chains, X-as-a-Service, large language models for service automation, and location-based systems are discussed.

Given its scope, the book represents an indispensable guide for practitioners and advanced students alike.

This book presents up-to-date descriptions of smart service innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the sixth Smart Services Summit, held in Zurich, Switzerland in October 2024, which primarily focused on digital co-creation in the smart services era and the transformative power of digital technologies and artificial intelligence in service ecosystems.

The book explores the dynamics of value co-creation and examines how digital tools and artificial intelligence are enhancing interactions between service providers and consumers to innovate and improve service delivery. It covers a range of pertinent topics including the automation of customer engagement, the role of data analytics in understanding value perception, and the ethical considerations of AI in services. It also presents case studies that illustrate successful applications of AI in service design, offering readers a comprehensive view of how these technologies are fostering innovative co-creation practices.

With contributions from leading academics and industry experts, this publication is essential for anyone interested in the future of service industries. It provides a scholarly yet accessible examination of how digital tools are not only reshaping service interactions but also establishing new paradigms for business and customer experiences in the digital age.